Utilities Course
This course introduces the electricity, gas, and water utility industries, including the structure of each of the industries.
Learning Objectives
- Differentiate between various terminology used within the utilities industry.
- Identify the roles and the different business units in a typical company and the basic industry structure.
- Identify metrics used to measure aspects of corporate performance.
- Identify some of the key trends and drivers affecting the utilities industry.
- Recalls examples of how IT is used to improve business performance.
Course Content
- Industry Overview
- Market Dynamics
- Competition
- Electricity Sector
- Gas Sector
- Water Sector
- Knowledge Check
- Business Processes
- Introduction
- Business Processes
- Energy Trading
- Powering the Future Podcast
- Knowledge Check
- Performance Metrics
- Introduction
- Customer Service
- Financial
- Operational
- Knowledge Check
- Trends and Challenges
- Introduction
- Electricity
- Water
- Gas
- Renewable Energy
- Smart Grid
- Battery Storage & Regulatory Impact
- Cyber Security
- Knowledge Check
- Information Technology
- IT Spending Areas
- Customer Management and Billing
- Geographic Information Systems
- Knowledge Check
- Final Assessment