3 A B C D E F G H I J K L M N O P Q R S T U V W Y

Balanced Scorecard

The balanced scorecard is a widely used strategic planning and management system. The original concept identified four perspectives (Customer, Process, Financial, Learning & Growth) as a structure for strategic metrics to cover an entire business. Balanced scorecard systems have built on this concept to help align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.